Long story short, my Drobo Pro started acting up, and ultimately required an out of warranty RMA. But this post is to share what I’ve learned from this gruelling experience.
There are 3 companies involved here, and from the story you’re about to read, they are listed from worst to best.
- Switch – which is either formerly, or a subsidiary of Axis Global Inc. (or was it Axis Global Technologies, I forget)
- Drobo
- JT Photoworld
I believe this is a story worth sharing because the differences in how they handle their customers is very telling of the type of companies they are. Perhaps it can also serve as a cautionary tale to those planning to buy stuff from any of them. Read More