So the bank issue was finally put to rest; the bank had charged back the double payment their stupid automated system had executed.
Was an extreme hassle though: I was about to pay the Electric bill, but I couldn’t do it online anymore (because the bill was a few days past the due date). It was doubly frustrating because the due date was the day after I filed the complaint – so the frackin’ bill could’ve been paid for in good time if they hadn’t mistakenly siphoned off the money I was supposed to use to pay for it. So I now had to do it over the counter.
If hadn’t aggressively followed it up the very next day I filed the complaint, it probably would’ve been fixed after a week. Normally it takes 5 business days to process complaints, factoring in the weekend, that would put it over the 6-day limit. If I hadn’t taken the initiative of hounding them about it, I’d end up having to go to Meralco offices personally to sort it out.
I really wish the bank knew how much of a hassle their mistake had put me in.
Looking at the brighter side; there’s a “bayad center” somewhere in Tiendesitas – and they accept overdue bills up to 6 days after the due date. 1 So thankfully, it didn’t get to the point where I had to visit Meralco’s offices. Also, there was parking, and I was in and out in record time and didn’t have to pay a parking fee.
Notes
| ⇡1 | So thankfully, it didn’t get to the point where I had to visit Meralco’s offices. |
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