{"id":1105,"date":"2013-04-26T17:56:12","date_gmt":"2013-04-26T09:56:12","guid":{"rendered":"http:\/\/www.nargalzius.com\/blog\/?p=1105"},"modified":"2013-04-26T17:56:12","modified_gmt":"2013-04-26T09:56:12","slug":"customer-service","status":"publish","type":"post","link":"http:\/\/nargalzius.com\/blog\/archives\/2013\/04\/26\/customer-service","title":{"rendered":"Customer Service"},"content":{"rendered":"

Long story short, my Drobo Pro started acting up, and ultimately required an out of warranty RMA. But this post is to share what I’ve learned from this gruelling experience. <\/p>\n

There are 3 companies involved here, and from the story you’re about to read, they are listed from worst to best.<\/p>\n

    \n
  1. Switch<\/a> – which is either formerly, or a subsidiary of Axis Global Inc. (or was it Axis Global Technologies,<\/em> I forget)<\/li>\n
  2. Drobo<\/a><\/li>\n
  3. JT Photoworld<\/a><\/li>\n<\/ol>\n

    I believe this is a story worth sharing because the differences in how they handle their customers is very telling of the type of companies they are. Perhaps it can also serve as a cautionary tale to those planning to buy stuff from any of them.<\/p>\n

    CONTEXT<\/h1>\n

    First, a bit of history…<\/p>\n

    On June 2008, back when Drobo Inc.<\/a> was still Datarobotics, I bought one of their 1st generation Drobos<\/a>. This wasn’t available locally at the time, so I just had my cousin bring it home from the US – sufficed to say, warranty wasn’t necessarily applicable. <\/p>\n

    Long story short, it has proven to be one of, if not the<\/em> best investment(s) I had ever made in my entire life. 1 <\/sup><\/a>Should there be a disaster and had only one thing to take with me, it would be my data, hence the Drobo<\/span><\/span>